Privacy Policy for StoreCrafts (PointerApps)
Last Updated: March 13, 2025
PointerApps (“we,” “us,” or “our”) is committed to protecting the privacy of your information. This Privacy Policy describes how we collect, use, and share information in connection with your use of the StoreCrafts app (the “App”) available on the Shopify App Store. By installing and using the App, you agree to the practices outlined in this policy.
1. Information We Collect
We collect information to provide, maintain, and improve our App, and to support your use of it. The types of information we collect include:
- Shopify Store Information: To enable the functionality of StoreCrafts, we access and process data from your Shopify store. This may include:
- Product data: Information about your products, such as titles, descriptions, images, prices, and variants.
- Theme data: Information related to your Shopify theme, including templates, layouts, and settings.
- Page data: Information related to your Shopify pages, including content and structure.
- This data is accessed and processed solely for the purpose of providing the services offered by the App, such as installing and customizing premade sections and landing pages. We strive to collect the minimum necessary data to provide the App’s functionalities.
- App Usage Data: We collect information about how you interact with the App, such as:
- Features used
- Usage patterns
- This data helps us understand how our App is being used, troubleshoot issues, and improve its functionality and user experience.
- Technical Information: We may collect technical information about your browser and device, such as:
- Browser type
- Operating system
- This information helps us ensure the App’s compatibility and provide effective support.
- Communication Data: If you contact us for support, inquiries, or feedback, we may collect:
- Your name
- Your email address
- Your Shopify store URL
- Any other information you provide in your communication
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Operate the App: We use your Shopify store information to deliver the features and functionality of StoreCrafts, enabling you to use the App effectively.
- To Improve and Develop the App: We analyze App usage data to understand how our App is being used, identify areas for improvement, and develop new features.
- To Provide Customer Support: We use your communication data to respond to your inquiries, provide support, and resolve issues you may encounter while using the App.
- To Communicate with You: We may use your contact information to send you:
- Important App updates
- Service-related announcements
- Information about new features (with your consent where required by law)
- To Ensure Security and Compliance: We may use collected information to:
- Detect and prevent fraud and abuse
- Enforce our terms of service
- Comply with applicable laws and regulations
3. Sharing Your Information
We are committed to protecting your information and do not sell or rent it to third parties. We may share your information in the following limited circumstances:
- With Service Providers: We may engage third-party service providers to assist us in providing and supporting the App. These providers may have access to your information only to perform services on our behalf and are contractually obligated to protect your information. Examples include:
- Hosting providers
- Analytics providers
- Customer support platforms
- For Legal Reasons: We may disclose your information if we believe it is necessary to:
- Comply with applicable laws, regulations, legal processes, or government requests
- Enforce our terms of service and other agreements
- Protect the rights, property, or safety of PointerApps, our users, or others
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will provide you with notice via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, as well as any choices you may have.
4. Data Retention
We retain your information only for as long as necessary to fulfill the purposes for which it was collected, including to provide you with the App, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.
- Shopify store data is generally retained as long as you have the App installed. If you uninstall the App, we may retain some data for a limited period for backup and support purposes.
- We may retain aggregated and anonymized data indefinitely for analytics and improvement purposes.
5. Your Rights
You have certain rights regarding your information, subject to applicable laws:
- Access: You may have the right to request access to the information we hold about you.
- Correction: You may have the right to request that we correct any inaccurate or incomplete information we hold about you.
- Deletion: You may have the right to request that we delete your information, subject to certain exceptions.
- Objection: You may have the right to object to the processing of your information in certain circumstances.
- Data Portability: You may have the right to receive a copy of your information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at support@pointerapps.net. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
6. Security
We take reasonable and appropriate measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Using industry-standard security technologies and practices
- Limiting access to your information to authorized personnel
- Regularly reviewing our security procedures
However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated Privacy Policy on this page
- Providing notice within the App
- Sending you an email (in some cases)
We encourage you to review this Privacy Policy periodically for any updates. The “Last Updated” date at the top of this policy indicates when it was last revised. Your continued use of the App after the posting of any changes constitutes your acceptance of such changes.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
PointerApps
Email: support@pointerapps.net
